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Privacy Policy
Your privacy is essential to us and thank you for trusting Medheed with your health information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our application. We are committed to protecting your data and complying with applicable privacy laws.
1. Information We Collect
To provide our services effectively, we may collect the following types of information:.
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Personal Information: To create an account, we may ask for details such as your name, email address, phone number, and any other identifiers that help verify your identity and ensure secure access to your account.
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Health Information: As a PHR app, we may collect and store your medical records, prescriptions, diagnoses, lab results, allergy information, immunizations, and other health-related data that you choose to upload to the platform.
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Usage Data: To improve user experience and ensure app functionality, we may collect data about how you interact with the app, including log information, access times, and pages viewed.
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Device Information: We may gather data from the device you use to access our services, such as the device type, operating system, unique device identifiers, and mobile network information, to enhance compatibility and security.
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Location Data: With your permission, we may collect location data for features that require it, like finding nearby healthcare providers. You can enable or disable location services through your device settings.
2. How We Use Your Information.
We use your information to:
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Provide and Enhance Services: Your personal information allows us to deliver, maintain, and improve our services. Health data enables us to organize and present your health records securely and accurately.
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Authentication and Security: To protect your account, we use personal identifiers like email and phone numbers to authenticate access and ensure your records remain confidential.
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Customer Support: We use contact information, like your email, to respond to your support requests, provide account assistance, and address any issues.
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Product Development: Usage and device information helps us understand how users interact with our app and inform improvements to functionality, features, and user experience.
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Notifications and Updates: With your consent, we may send you notifications or important updates about your account or new features.
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Legal Compliance and Protection: Your information may be used to comply with legal obligations, respond to lawful requests, and enforce our terms of service.
3. Data Sharing and Disclosure.
We do not sell, rent, or share your personal information with third parties, except in the following situations:
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Trusted Service Providers: We may share your data with reputable third-party vendors who help us operate our app. These service providers adhere to strict data privacy standards and only access information necessary to fulfill their services.
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Legal Requirements: We may disclose your information if required by law, such as responding to court orders, subpoenas, or government regulations.
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Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring company as part of the transaction. We will inform you of such events and any potential impact on your privacy.
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Protection of Rights: If necessary, we may disclose information to protect the rights, safety, or property of Medheed, our users, or the public. This may include detecting or preventing fraud or addressing security vulnerabilities.
4. Security of Your Information
We prioritize your privacy and security by employing the following measures:
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Data Encryption: Personal and health data are encrypted both in transit and at rest to prevent unauthorized access.
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Access Controls: We limit access to your data to authorized personnel who need it to perform their duties. We also use multi-factor authentication and other identity verification measures.
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Secure Infrastructure: We host data on secure servers with up-to-date firewalls and intrusion detection systems to protect against cyber threats.
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Regular Audits: We conduct regular audits and vulnerability assessments to identify and mitigate potential security risks.
While we take all reasonable measures to protect your information, please understand that no digital storage or transmission method is completely secure.
5. Your Control Over Your Information
We value your control over your data and provide the following options:
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Access and Update Information: You can access, review, and update your personal or health information directly within the app settings.
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Delete Your Account: You have the right to delete your account and any associated data. Please note that some data may remain in backup storage for a limited time, as required by law.
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Limit Data Sharing: You can choose not to share certain information with us, but this may impact your app experience. For instance, opting out of location services may limit your ability to find nearby providers.
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Withdraw Consent: If you previously gave consent for data collection or notifications, you may withdraw consent at any time through your account settings.
6. Data Retention
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Personal and Health Data: We retain your personal and health information as long as your account is active or as necessary to provide our services. If you delete your account, we will permanently delete your data from our primary servers, except as required by law.
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Usage and Device Data: Non-identifiable usage data may be retained to help us improve our services, even after account deletion, but it will not be linked back to your personal information.
7. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant updates via the app or email. We encourage you to review this policy from time to time to stay informed.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us